Contact Us

A real person reads every message that comes in. Whether you have a question before ordering, need a change to your proof, or want an update on a delivery, we're here to help.

Customer Support

Email: petportraitdiy@outlook.com
Support hours: Monday–Friday, 9:00 AM – 6:00 PM Eastern Time
Response time: Within 1 business day. Messages sent on weekends or U.S. holidays are answered the next business day.

To help us answer faster, please include your order number (it starts with #) and, if your question is about print quality or shipping damage, a few clear photos.

Business Information

Legal business name: Aura Canvas LLC
Trading as: Aura Canvas
Business type: Limited Liability Company
State of formation: Wyoming, United States
Wyoming Filing ID: 2026-002014145
Registered business address: 30 N Gould St, Ste N, Sheridan, WY 82801, United States
Website: petportraitdiy.com

Aura Canvas is an online-only business. Our registered address is a mailing address and is not a retail location or a returns address — please contact us by email before sending anything back so we can give you the correct instructions.